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Art Recovery Hub is an Unregistered Provider...

Unregistered NDIS providers

Not all NDIS providers need register with the NDIS Commission. However, registration can provide some assurance to NDIS participants that the NDIS provider’s services and supports meet the level of quality and safety stated in the NDIS Practice Standards.

Who can engage an unregistered NDIS provider?

NDIS participants whose plan is self-managed or plan managed can use unregistered NDIS providers in most circumstances.

A ‘self-managed plan’ is where an NDIS participant or their plan nominee engages NDIS supports and services themselves. A ‘plan managed plan’ is where an NDIS participant engages a registered NDIS provider to provide plan management services.

NDIS participant whose plan is self-managed or plan managed must only use registered NDIS providers for the following supports or services:

  • specialist disability accommodation

  • supports or services during which there is or is likely to be a need to use a regulated restrictive practice

  • specialist behaviour supports that involve undertaking behaviour support assessment of the participant or developing a behaviour support plan for the participant.

Unregistered provider obligations

NDIS Code of Conduct

All registered and unregistered NDIS providers and their workers are required to comply with the NDIS Code of Conduct. There are guidelines available to help both NDIS providers and workers understand their obligations under the NDIS Code of Conduct.

Self-managed participants and registered plan managers can make unregistered providers and their workers aware of their obligations under the NDIS Code of Conduct.

Complaints management

Unregistered providers must be able to effectively manage complaints that may concern the quality and safety of supports and services being provided.

The NDIS Commission can support people to make a complaint directly to a registered or unregistered NDIS provider. You can also complain to the NDIA preferably after you have tried to resolve the complaint directly with the provider. If a complaint raises a compliance issue, we have powers to take action.

Anyone who is the subject of a complaint has the right to fair treatment. This includes informing a person about a complaint and providing them with a reasonable opportunity to respond to any allegations and proposed action.

Further Information can be found here;

© National Disability Insurance Scheme Agency 2013

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