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It is important to us that you are satisfied with our services. Our feedback and complaints processes are transparent and simple to navigate. It is our responsibility that you are no longer charged for a service that you are not satisfied with.

You can read more information about the complaints process and your rights here;

Complaints Management and resolution guidance | NDIS Quality and Safeguards Commission (

Our turn-around time to respond to any complaints will be promptly and within 7 days.

We follow the Code of Conduct and report any complaints to the Disability Commission as is our responsibility as any Provider. You can read about the NDIS Code of Conduct here

Feedback and Complaints
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